The 12-Week Step Up Program is designed for hospitality professionals who are ready to advance their careers and build the skills needed to succeed in supervisory and management roles. Through a structured blend of self-paced online learning and live instructor-led training sessions, participants gain practical knowledge that can be immediately applied in the workplace.
Over twelve weeks, learners explore essential topics including leadership, team development, communication, customer service, financial management, workplace professionalism, and hospitality operations. Interactive instructor-led sessions provide the opportunity to learn from industry experts, collaborate with peers, discuss real-world challenges, and gain valuable insights from experienced hospitality leaders.
By combining engaging coursework, practical exercises, and live instruction, the Step Up Program helps participants develop the confidence, knowledge, and leadership skills needed to effectively manage teams, improve operational performance, and deliver exceptional guest experiences. Whether preparing for a promotion or strengthening existing management capabilities, graduates of the program will be better equipped to contribute to the success of their organization and grow their hospitality careers.
In order to take this program, enrollees must be a high-school graduate (or certified equivalent) and a US citizen. Non-compliance with either of these requirements will result in student's removal from the course.
